Shipping policy

At DioDIY, we prioritize delivering your orders with the utmost care and efficiency. Our shipping policy outlines the details regarding shipping fees, order processing times, and delivery expectations to ensure a transparent and smooth experience for our customers.

Shipping Fees Calculation

  • Retail Customers: All products are eligible for free shipping.
  • Wholesale Business Partners: Please contact us for shipping fee calculations, and we’ll provide the best available option tailored to your needs.

Order Processing Time

  • Standard Processing: Our standard order processing time is 3-7 days after an order is placed. This timeframe allows us to carefully prepare your items for shipment, ensuring they meet our quality standards.
  • Shipping Timeline: Typically, orders are shipped within 3 business days following the completion of the processing period. You will receive a confirmation email with tracking information once your order has been shipped.

Customized Orders

  • Extended Processing: Customized orders may require additional time beyond the standard 7-day processing period due to the specialized nature of the products.
  • Detailed Updates: Customers will receive detailed information regarding the expected shipping timeline for their customized order in the order confirmation email. We encourage you to review this information carefully to stay informed about your order's status.

Delivery Timeframes

  • Shipping Method and Distance: Delivery times vary depending on the shipping method selected and the destination of the package. Estimated delivery times will be provided at checkout based on the chosen shipping option.
  • Tracking Information: Once your order has been shipped, you will receive an email containing tracking details, allowing you to monitor the progress of your shipment in real-time.

Customer Support

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your DioDIY experience is seamless and satisfactory.

Contact Information:

Thank you for choosing DioDIY. We appreciate your business and are committed to delivering high-quality products with reliable and efficient shipping services.